Shared Inboxes
6 products
Gorgias Helpdesk
Gorgias
·Help Desk Platforms+2
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Front
Front
·Cloud Contact Centers+3
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Crisp
Crisp
·AI Support Automation+4
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Help Scout Inbox
Help Scout
·Shared Inboxes+2
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GmailCore Product
Google Workspace
·Email Clients+2
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MessagesCore Product
Partoo
·Omnichannel Messaging+3
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Help Desk PlatformsMainOmnichannel MessagingShared Inboxes
Gorgias Helpdesk provides a unified inbox for managing customer interactions across multiple channels, integrating with ecommerce platforms to streamline customer support.
Features
- Manage all support messages from every channel in one centralized inbox
- Prioritize conversations and filter spam automatically
- Auto-tag tickets and handle simple FAQs with AI
- Provide full customer context with past orders and reviews
- Integrate seamlessly with ecommerce platforms like Shopify and Magento
- Respond to customers via email, live chat, social media, SMS, and voice
- Update orders and close tickets without leaving the helpdesk
- Collect and track customer insights and trends
Help Desk PlatformsMainOmnichannel MessagingShared Inboxes
Gorgias Helpdesk provides a unified inbox for managing customer interactions across multiple channels, integrating with ecommerce platforms to streamline customer support.
Features
- Manage all support messages from every channel in one centralized inbox
- Prioritize conversations and filter spam automatically
- Auto-tag tickets and handle simple FAQs with AI
- Provide full customer context with past orders and reviews
- Integrate seamlessly with ecommerce platforms like Shopify and Magento
- Respond to customers via email, live chat, social media, SMS, and voice
- Update orders and close tickets without leaving the helpdesk
- Collect and track customer insights and trends