KPI Monitoring
26 products
Talkdesk Interaction & Quality Analytics
Talkdesk
·Customer Sentiment Analysis+4
-
Analytics
Jobvite
·Business Intelligence Platforms+2
-
OEE
Sensorfact
·Workflow Orchestration+4
-
Electricity Management
Sensorfact
·KPI Monitoring+2
-
Sweep Starter
Sweep
·Business Intelligence Platforms+3
-
Carbon Accounting
Carbonfact
·Business Intelligence Platforms+3
-
EcoVadis
Greenly
·Business Intelligence Platforms+3
-
ESG Compliance
Greenly
·Business Intelligence Platforms+5
-
SmartMonitor
MyTraffic
·Business Intelligence Platforms+3
-
DV Publisher Suite
DoubleVerify
·Audience Segmentation+3
-
Media Monitoring
Talkwalker
·Business Intelligence Platforms+5
-
NetRivals
Lengow
·Business Intelligence Platforms+2
-
Le Reporting
L'Addition
·Business Intelligence Platforms+2
-
Media Analysis
Onclusive
·Business Intelligence Platforms+2
-
Media Monitoring
Onclusive
·Business Intelligence Platforms+3
-
Sentinel by Deliverect
Deliverect
·Supply Chain Visibility+4
-
Buffer Analyze
Buffer
·Business Intelligence Platforms+5
-
Analytics
Uberall
·Business Intelligence Platforms+5
-
Salesloft Analytics
Salesloft
·CRM Analytics+4
-
mySilae BI
Silae
·Business Intelligence Platforms+4
-
Metric Trees
Mixpanel
·Product Analytics+2
-
Workday Peakon Employee Voice
Workday
·Employee Listening+4
-
Newswhip
Sprout Social
·Social Listening+4
-
Help Scout Insights & Analytics
Help Scout
·Business Intelligence Platforms+2
-
IO Analytics
Innovorder
·Business Intelligence Platforms+2
-
Competitive IntelligenceCore Product
Evermaps
·Web Analytics+2
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Customer Sentiment AnalysisMainContact Center AnalyticsFeedback Collection ToolsBusiness Intelligence PlatformsKPI Monitoring
Talkdesk Interaction & Quality Analytics provides insights into customer interactions and service quality, helping businesses improve customer experience and operational efficiency.
Features
- Analyze 100% of customer interactions to uncover intent, emotions, and friction
- Provide real-time dashboards and reporting for contact center performance
- Use generative AI to detect emerging topics and hidden insights
- Create and deploy surveys on any channel to capture customer feedback
- Integrate real-time and historical metrics into BI systems and CRM
- Benchmark contact center performance against industry peers
- Identify coaching opportunities through data visualization
- Proactively identify and address customer issues with real-time sensors
Customer Sentiment AnalysisMainContact Center AnalyticsFeedback Collection ToolsBusiness Intelligence PlatformsKPI Monitoring
Talkdesk Interaction & Quality Analytics provides insights into customer interactions and service quality, helping businesses improve customer experience and operational efficiency.
Features
- Analyze 100% of customer interactions to uncover intent, emotions, and friction
- Provide real-time dashboards and reporting for contact center performance
- Use generative AI to detect emerging topics and hidden insights
- Create and deploy surveys on any channel to capture customer feedback
- Integrate real-time and historical metrics into BI systems and CRM
- Benchmark contact center performance against industry peers
- Identify coaching opportunities through data visualization
- Proactively identify and address customer issues with real-time sensors