Gorgias Helpdesk
Gorgias Helpdesk provides a unified inbox for managing customer interactions across multiple channels, integrating with ecommerce platforms to streamline customer support.
Help Desk PlatformsOmnichannel MessagingShared Inboxes
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Features
Manage all support messages from every channel in one centralized inbox
Prioritize conversations and filter spam automatically
Auto-tag tickets and handle simple FAQs with AI
Provide full customer context with past orders and reviews
Integrate seamlessly with ecommerce platforms like Shopify and Magento
Respond to customers via email, live chat, social media, SMS, and voice
Update orders and close tickets without leaving the helpdesk
Collect and track customer insights and trends
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