Gorgias Voice
Gorgias Voice allows ecommerce businesses to support customers by phone directly from their helpdesk, integrating voice support into the customer service workflow.
Cloud Contact CentersHelp Desk PlatformsOmnichannel Support DesksVoIP PlatformsCall Analytics
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Features
Integrate voice support directly into the helpdesk
Centralize conversations, ticket history, and Shopify data in one view
Access Shopify-backed insights during calls
Create and manage phone numbers instantly
Handle high call volumes and make unlimited international calls
Use call recordings for agent feedback and training
Monitor call volume, response times, and agent performance with real-time analytics
Automatically direct calls to the right agent with IVR and routing
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