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Odoo

Odoo Helpdesk

Odoo Helpdesk is a customer support solution that helps businesses manage support tickets, track customer issues, and improve service quality.

Help Desk PlatformsSelf-Service PortalsOmnichannel MessagingKnowledge Bases
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Features

Track, prioritize, and solve customer tickets
Automate emails or actions at different stages of ticket resolution
Use canned responses in live chat for instant answers
Sell, renew, and upsell support contracts automatically
Create alerts for your sales or helpdesk team based on customer status
Provide a built-in customer knowledge base
Connect WhatsApp, Live Chat, and email for customer interaction
Organize tickets with a customizable kanban view

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Reviews on Atlas come from verified professionals who actually use Odoo Helpdesk.