Gestion de l'e-réputation
Centralizes and manages public reviews from platforms like Google, Facebook, and TripAdvisor to enhance online reputation.
Reputation MonitoringReview ManagementCustomer Sentiment Analysis
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Features
Centralizes customer reviews from platforms like Google, Facebook, and TripAdvisor
Provides a customizable interface for managing public reviews
Analyzes customer feedback to identify key satisfaction and dissatisfaction topics
Allows direct responses to customer reviews from the platform
Publishes verified customer reviews to build consumer trust
Ensures review authenticity with TrustVille, compliant with ISO 20488:2018
Displays customer review ratings in web results and Google My Business
Utilizes semantic analysis and machine learning for competitive positioning
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