Zendesk Quality Assurance
Improve your service with automatic human and AI agent scoring.
Quality Assurance ToolsAI Support AutomationHelp Desk PlatformsAI Customer Service AgentsEnterprise Knowledge Assistants
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Features
Score agents automatically using AI
Score agents automatically using human evaluation
Integrate with existing customer service platforms
Provide analytics to improve service outcomes
Forecast and manage agent schedules with AI
Resolve complex issues autonomously on any channel
Engage customers via messaging and live chat
Track and organize tickets in one place
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