Feedae specializes in AI-driven quality monitoring solutions for call centers and customer service operations. Their platform analyzes 100% of calls to enhance customer satisfaction and boost sales.
About Feedae
Feedae provides an AI-powered platform that automates the quality monitoring of calls, offering real-time analysis and insights to improve service quality and sales effectiveness. The platform includes features such as speech-to-text, call summaries, and compliance monitoring, helping businesses optimize marketing leads, increase sales, and ensure regulatory compliance.
Quality Assurance ToolsVoice AnalyticsContact Center Analytics
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Features
Automate call quality evaluation with AI scoring
Analyze calls with real-time dashboards and detailed criteria
Detect and alert on non-compliant or problematic behaviors
Provide text-based justifications for each evaluation criterion
Customize evaluation grids based on business needs
Filter and export analyzed calls by various parameters
Integrate existing evaluation criteria without redesign
Enable natural language queries for call insights