Keatext is an AI-based text analytics platform that helps businesses analyze reviews, surveys, and support tickets to improve customer satisfaction. The platform provides AI-based recommendations to enhance customer relationships and drive business impact.
About Keatext
Keatext offers a comprehensive platform that delivers insights from unstructured customer feedback, enabling businesses to achieve total customer experience visibility. By leveraging AI, the platform helps identify and address root causes of customer churn, improve conversion and activation rates, increase retention, and deliver a superior user experience. Keatext integrates with various feedback channels to provide a unified view of customer interactions.
Customer Sentiment AnalysisFeedback Collection ToolsContact Center Analytics
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Features
Analyze customer sentiment across multiple feedback channels
Generate AI-driven recommendations for business impact
Unify feedback sources into a single view
Identify themes and blind spots in customer feedback
Integrate with platforms like Zendesk for automated ticket analysis
Deliver actionable insights instantly with AI-generated reports
Pinpoint at-risk sentiment to reduce customer churn
Provide complete reporting with dashboards and recommendations