Phano gives every Customer Success and Account Management team the leverage of a dedicated CS Ops: less churn, more expansion, more accounts per CSM and AM. Two modules. 1) The daily diagnostic: every morning, a composite AI engine cross-references six independent analysis techniques and four specialized agents to deliver one diagnostic per account: which accounts to save, re-engage or grow, why, the revenue at risk in euros, the concrete action to take and the right contact to reach. Every diagnostic shows its confidence level and cites its sources: no black box, and when data is missing, Phano says so instead of guessing. 2) Meetings: every customer call arrives prepared and leaves documented, with a brief before, live coaching during, then a structured recap written to the CRM and a follow-up email drafted in Gmail or Outlook. Everything is delivered inside the tools teams already use (email, Slack, Microsoft Teams, CRM, webhook, plus API and MCP): no new dashboard to adopt. Built in France, data hosted in the EU.
About Phano
Phano connects to 20+ sources across CRM, email, calendar, meetings, support, billing and product usage, with least-privilege OAuth access: read access for analysis, writes limited to the deliverables you enable, like the CRM recap. Setup is self-serve: connect your sources and the first diagnostic arrives the same day, versus the multi-month implementations of legacy Customer Success platforms. The engine re-analyzes the entire portfolio every day and learns from accept/reject feedback on each diagnostic. CRM-agnostic and GDPR-compliant: EU hosting, encryption in transit and at rest, per-organization isolation, and customer data is never used to train AI models. Transparent pricing: 99 EUR per month with a 30-day free trial, no credit card required, versus 18,000 to 150,000 EUR per year for traditional Customer Success platforms.