Userlane is a software adoption platform designed for regulated industries such as healthcare, financial services, manufacturing, and pharma. It helps organizations identify where applications create friction, provides contextual assistance, and proves the impact of software usage.

About Userlane

Userlane offers a platform that enhances enterprise software performance by identifying friction points in software usage and delivering contextual help directly within the workflow. The platform integrates with various enterprise applications, including Microsoft Copilot, to provide a seamless help layer across all software used by an organization. Userlane's solution is particularly beneficial for industries where software adoption is critical, such as healthcare and financial services.

Adoption AnalyticsSelf-Service PortalsOnboarding Management

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Features

Identify application usage and shadow IT with App Discovery
Measure adoption and engagement with HEART Analytics
Provide contextual assistance within applications to reduce support tickets
Automate workflows and answer questions with Userlane Assistant
Deliver interactive guidance for complex workflows
Optimize software licenses and budget allocation
Deploy targeted help based on analytics
Integrate with AI assistants like Microsoft Copilot

Success Cases

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About
HeadquartersMunich, Germany
Employees100 – 300
userlane.com